Refund policy

At Aurelle, every order is carefully inspected and securely packed before dispatch. Due to the personal nature of perfumes, we maintain a strict refund and replacement policy.

1. No Returns After Delivery

For hygiene and safety reasons, we do not accept returns of delivered perfume products.

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2. Replacement for Damaged or Missing Items

We will gladly provide a replacement if:

* Your parcel arrives damaged.
* A product is broken during transit.
* An item is missing from your order.

Mandatory Requirement

A continuous, unedited unboxing video is mandatory.

The video must:

* Start before opening the sealed package.
* Clearly show the shipping label.
* Show the package from all sides.
* Capture the entire unboxing process without any cuts or edits.
* Clearly show the damaged or missing item.

Claims submitted without a complete unboxing video cannot be approved.

This policy helps protect both our customers and Aurelle from fraudulent claims.